Política de envío

Shipping Policy

Last Updated: July 24, 2025

At Velcoll.com, we’re committed to delivering your skincare and beauty essentials quickly, safely, and with care. Please review the details of our current U.S. shipping policy below.

1.Where We Ship

We currently ship within the United States only, including all 50 states and Washington, D.C.

International shipping is not available at this time.

 

2. Processing Time

We aim to process and ship your order as soon as possible.

Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).

Once your order ships, you’ll receive an email with tracking information.

 

3. Shipping Method & Estimated Delivery

We primarily ship through USPS Ground Advantage, which offers reliable and affordable service.

Shipping Method	Estimated Delivery Time
USPS Ground Advantage	2-5 business days (average)    Rural or remote areas: Sometimes up to 7 business days.
Expedited Shipping*	1-3 business days

Expedited shipping options may be available at checkout depending on your location.

Delivery times are estimates and may vary due to USPS delays, weather, or peak periods.

 

4. Shipping Costs

• Shipping rates are calculated at checkout based on your delivery address and order weight.
• At this time, we do not offer free shipping.
  

 

5. Order Tracking

Once your order has shipped, you’ll receive an email with tracking details.

Please allow 24–48 hours for the tracking information to update after shipment.

 

6. Address Accuracy

Please ensure that your shipping address is complete and accurate when placing your order.

Velcoll.com is not responsible for delayed, lost, or returned packages due to incorrect addresses.

If you need to make changes before the order ships, email us immediately at communicate@velcoll.com.

 

7. Lost or Missing Deliveries

If your package is marked as delivered but you didn’t receive it:

• Double-check your mailbox, delivery area, or with neighbors.
• Contact USPS with your tracking number.
• If the issue remains unresolved, email us at communicate@velcoll.com and we’ll do our best to help.

Please note: Velcoll.com is not responsible for orders lost or stolen after confirmed delivery by USPS.

 

8. Backorders & Pre-Orders

If your purchase includes a pre-order or backordered item, we may hold the full order until all items are available to ship.

Any expected delays will be noted on the product page.

9. Need Assistance?

If you have any questions about your order or shipping:

 Email:communicate@velcoll.com

We aim to respond within 24–48 business hours.

Thank you for shopping at Velcoll.com — where skincare meets care, and every order is prepared with attention and love.