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Terms of service/Terms & Conditions

Last Updated: August 20, 2025

Effective Date: August 20, 2025

Store Name: Velcoll.com

By accessing or using Velcoll.com, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and Return & Refund Policy. If you do not agree, you may not use this website or purchase products.

1. Overview

Velcoll.com is operated by Velvet Collection New York LLC, a New York limited liability company. The terms “we,” “us,” and “our” refer to Velcoll.com. These Terms apply to all users, including customers, visitors, and contributors of content.

2. Eligibility

By using this site, you confirm that you are at least the age of majority in your jurisdiction and are legally capable of entering into these Terms. You may not use our products or services for unlawful purposes.

3. Account Responsibilities

  • You are responsible for maintaining the confidentiality of your account and password.
  • Velcoll.com is not liable for unauthorized access resulting from your failure to protect login credentials.
  • You agree to provide accurate and complete account information.

4. Products & Orders

  • All products are intended for personal use only unless otherwise authorized.
  • Velcoll.com sells/resells products from third-party manufacturers.
  • Customers must read all product labels, instructions, and warnings before use.
  • Velcoll.com is not responsible for any results, side effects, or misuse of products.
  • Product descriptions, images, and pricing are informational only and may change without notice.

5. Pricing & Payment

  • Prices are listed in U.S. Dollars (USD) and are subject to change.
  • Payment must be received in full before an order is processed.
  • Orders may be canceled for incorrect pricing, suspected fraud, or violation of these Terms.

6. Shipping & Delivery

  • Shipping times are estimates; delivery is at customer risk once handed to carrier.
  • Customers are responsible for shipping fees unless otherwise specified.
  • Velcoll.com ships primarily within the U.S. using USPS or equivalent carriers.

7. Returns & Refunds

  • Returns are subject to our Return & Refund Policy.
  • Only eligible, approved returns will be refunded.
  • Original shipping fees are non-refundable, unless the return is due to our error.

8. Intellectual Property

  • All content on this site, including text, graphics, images, logos, and designs, is the property of Velcoll.com or its suppliers.
  • Unauthorized copying, reproduction, or commercial use is prohibited.

9. User Content

  • By submitting reviews, feedback, or other content, you grant Velcoll.com a perpetual, royalty-free license to use, reproduce, modify, and display such content.
  • We may remove content that violates these Terms or is deemed offensive, unlawful, or misleading.

10. Prohibited Conduct

You may not use this site to:

  • Engage in illegal, fraudulent, or deceptive activity
  • Infringe intellectual property rights
  • Submit false or misleading information
  • Transmit viruses, malware, or spam
  • Interfere with site functionality

Violation may result in termination of access and potential legal action.

11. Disclaimer of Warranties

  • All services and products are provided “as is” and “as available”.
  • Velcoll.com does not guarantee uninterrupted or error-free service.
  • We disclaim all express or implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

  • To the maximum extent permitted by law, Velcoll.com is not liable for indirect, incidental, consequential, or punitive damages.
  • Velcoll.com is not responsible for failures or misuse by third-party providers (Shopify, couriers, payment processors, advertising platforms).
  • Maximum liability for product claims is limited to the purchase price of the product.

13. Indemnification

You agree to indemnify, defend, and hold harmless Velcoll.com, its affiliates, employees, and partners from claims, damages, or liabilities arising from:

  • Your violation of these Terms
  • Misuse of the website or products
  • Third-party claims related to your conduct or content

14. Governing Law & Disputes

  • These Terms are governed by the laws of the State of New York, without regard to conflict of law rules.
  • Disputes shall be resolved via binding arbitration in New York County, New York.
  • Class actions are waived; disputes are individual.

15. Children’s Protection

  • Products and the website are not intended for children under 13 (or higher local digital consent age).
  • Parents or guardians are responsible for supervision and compliance with local regulations.

16. International Customers

  • Data may be transferred and processed in the U.S.
  • Standard Contractual Clauses (SCCs) or equivalent safeguards are used when required by law.
  • Customers are responsible for compliance with local laws.

17. Changes to Terms

  • Velcoll.com reserves the right to update or modify these Terms at any time.
  • Changes are effective upon posting.
  • Continued use of the website constitutes acceptance of updated Terms.

18. Contact Information

  • Email: communicate@velcoll.com
  • Business Name: Velvet Collection New York LLC
  • Website/Store: Velcoll.com