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Featured collection

Welcome to Velcoll.com – Your Trusted Source for Bestselling Skincare.

We carefully select popular, authentic skincare products from around the world.

Our collection offers quality solutions for all skin types and concerns.

Shop safely with confidence and enjoy honest .

Discover skincare essentials that truly work — only at Velcoll.com

Shop now

Frequently FAQ:

1.Do you offer any promotions or discounts?

Yes — we frequently offer seasonal discounts, special promotions, and exclusive codes for our subscribers. All promotions are time-limited and subject to terms and availability. Subscribing to our newsletter is the best way to stay informed.

2.How should I use these products in my skincare routine?

For general use, apply your skincare in this order:

1. Cleanser

2. Toner

3. Serum or essence

4. Moisturizer

5. Sunscreen (AM only)

Always follow the usage instructions provided on the product packaging or listing. For external use only. Discontinue use and consult a healthcare professional if irritation occurs.

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You may use this link to monitor your shipment’s status. Please allow 24–48 hours for tracking information to become active.

4. How often do you restock or add new products?

We regularly update our store with new arrivals and popular skincare launches. Product availability may vary depending on supplier inventory. We recommend signing up for our email newsletter for restock alerts and exclusive updates.

5.Will you provide skincare tips or product education?

Yes! At Velcoll.com, we believe in informed skincare. We regularly share beauty tips, product usage guides, and ingredient information. However, our content is for informational purposes only and is not intended to replace professional medical advice or diagnosis.

6. Are your products authentic?

Yes. All products sold on Velcoll are 100% authentic and sourced from verified suppliers.

7. Where do you ship?

Currently, we only ship to addresses within the United States.

🌍 International shipping will be available soon. Updates will be posted on the homepage.

8.How long does shipping take?

Orders are processed within 1–2 business days. Delivery time depends on the shipping method selected:

  • Standard: 3–7 business days
  • Expedited/Express: 1–3 business days

Delivery times are estimated and not guaranteed.

9. What’s the Return & Refund policies

Returns are accepted within 14 days of delivery.(Full steps and requirements please check below link)

Requirements:

  • Items must be in original condition and packaging
  • Products that are used, damaged, or missing parts may not be eligible

Some items (e.g., clearance/final-sale) may be non-returnable

How to return:

Email communicate@velcoll.com with your order number and reason. Follow the instructions provided.

For full details, see our Return & Refund Policy. Refunds take 5–15 business days to appear.

10.What payment methods do you accept?

We accept: Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

All payments are securely processed.

11.What is the Privacy Policy & Terms of Service on Velcoll.com?

Our legal policies explain how Velcoll.com handles personal information and the rules for using our website:

We encourage all customers to read these policies to understand your rights, obligations, and how we protect your personal data.

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